Members' Rights and Responsibilities

Members’ Rights and Responsibilities

Members have the right to:

·       Be treated with dignity and respect. 

·       Fair treatment; regardless of their race, religion, gender, ethnicity, age, disability, or source of payment. 

·       Their treatment and other member information kept private.  Only where permitted by law, may records be released without member permission.

·       Easily access timely care in a timely fashion. 

·       Know about their treatment choices.  This is regardless of cost or coverage by the member's benefit plan.

·       Share in developing their plan of care.

·       Information in a language they can understand. 

·       A clear explanation of their condition and treatment options. 

·       Information about Hornstein, Platt and Associates, its practitioners, services and role in the treatment process. 

·       Information about clinical guidelines used in providing and managing their care. 

·       Ask their provider about their work history and training.

·       Give input on the Members’ Rights and Responsibilities policy.

·       Know about advocacy and community groups and prevention services. 

·       Freely file a complaint or appeal and to learn how to do so. 

·       Know of their rights and responsibilities in the treatment process.

·       Receive services that will not jeopardize their employment.

·       Request certain preferences in a provider. Have provider decisions about their care made without regard to financial incentives.

·       Terminate at any time, ask for appropriate referrals and to recontact Hornstein, Platt and Associates for help with a referral within the practice. You also have the right to review with either your therapist or the Clinical Director, any future indications for therapy.

Members have the responsibility to:

·       Treat those giving them care with dignity and respect. 

·       Give providers information they need. This is so providers can deliver the best possible care.

·       Ask questions about their care. This is to help them understand their care.

·       Follow the treatment plan. The plan of care is to be agreed upon by the member and provider.

·       Follow the agreed upon medication plan. 

·       Tell their provider and primary care physician about medication changes, including medications given to them by others. 

·       Keep their appointments.  Members should call their provider(s) as soon they know they need to cancel visits.

·       Let their provider know when the treatment plan isn’t working for them.

·       Let their provider know about problems with paying fees.

·       Report abuse and fraud.

·       Openly report concerns about the quality of care they receive.