Members’ Rights and Responsibilities
Members have the right to:
· Be treated with dignity and respect.
· Fair treatment; regardless of their race, religion, gender, ethnicity, age, disability, or source of payment.
· Their treatment and other member information kept private. Only where permitted by law, may records be released without member permission.
· Easily access timely care in a timely fashion.
· Know about their treatment choices. This is regardless of cost or coverage by the member's benefit plan.
· Share in developing their plan of care.
· Information in a language they can understand.
· A clear explanation of their condition and treatment options.
· Information about Hornstein, Platt and Associates, its practitioners, services and role in the treatment process.
· Information about clinical guidelines used in providing and managing their care.
· Ask their provider about their work history and training.
· Give input on the Members’ Rights and Responsibilities policy.
· Know about advocacy and community groups and prevention services.
· Freely file a complaint or appeal and to learn how to do so.
· Know of their rights and responsibilities in the treatment process.
· Receive services that will not jeopardize their employment.
· Request certain preferences in a provider. Have provider decisions about their care made without regard to financial incentives.
· Terminate at any time, ask for appropriate referrals and to recontact Hornstein, Platt and Associates for help with a referral within the practice. You also have the right to review with either your therapist or the Clinical Director, any future indications for therapy.
Members have the responsibility to:
· Treat those giving them care with dignity and respect.
· Give providers information they need. This is so providers can deliver the best possible care.
· Ask questions about their care. This is to help them understand their care.
· Follow the treatment plan. The plan of care is to be agreed upon by the member and provider.
· Follow the agreed upon medication plan.
· Tell their provider and primary care physician about medication changes, including medications given to them by others.
· Keep their appointments. Members should call their provider(s) as soon they know they need to cancel visits.
· Let their provider know when the treatment plan isn’t working for them.
· Let their provider know about problems with paying fees.
· Report abuse and fraud.
· Openly report concerns about the quality of care they receive.