Office Policies and Procedures for Therapy
Welcome to our practice! Our goal is to offer you the most appropriate and up to date services in the most professional manner possible. You will be offered services specifically designed to help you. The services may include individual, couple, or family therapy. If it appears you will benefit from medication, then you can be referred to an appropriate practitioner who will evaluate your need for medication and will provide brief check-up appointments to monitor your response. Other psychological services such as testing, group therapy or hypnosis may also be recommended. In these situations you will also be provided with a referral to an appropriate practitioner.
Appointments are 45 minutes in length. Except in rare emergencies, you will be seen at the time scheduled. Because this time is set-aside just for you, it is important that you keep this appointment. It is understandable that circumstances may necessitate the cancellation of occasional appointments. In these situations, we ask that you give at least 24 hours notice of any appointment that you need to cancel. This will allow your time to be offered to another client. You will be charged $60 for all appointments missed without 24 business hours advance notice, except in the case of genuine emergencies or illness.
Costs for Services
The fee for your treatment if you are not using insurance is $125 per hour for individual psychotherapy and $150 for couples/family therapy. Except for very brief reports or messages, (up to 10 minutes) you will be charged for phone communications, report writing, or other professional services at the rate of $65 per hour. Most insurance coverage requires you to pay a client responsibility fee (known as a copay or coinsurance) for your visit. Payment is required at each session. If you are having difficulty paying your bill, a payment schedule can be discussed. Clients who owe money and fail to make arrangements to pay may be referred to a collection agency.
Health Care Insurance
Many health insurance policies cover the services of psychotherapists and nutritionists. Nevertheless, reimbursement varies considerably from policy to policy. Also, most policies have annual deductibles, co-payments, or other benefit limits. Read your policy carefully and be aware of what is or is not covered. You may wish to call the member services number on the back of your card to find out the details of your coverage.
Psychological services are best provided in an atmosphere of trust. You expect your provider to be honest about your problems and progress. Your role is to be honest about your expectations for services, your compliance with treatment, and any other barriers to treatment. Because trust is so important, all services are confidential. Everything you say to your provider remains within the office walls. Nevertheless, psychotherapists are required by law to make exceptions in narrow circumstances such as when there is child abuse, immediate danger to another person, or other rare circumstances. Information about your treatment can certainly be shared with another professional or agency if you wish. You will be asked to sign a release of information form to allow us to accomplish this.
In an emergency, if you cannot reach your provider, you should contact the clinician on call by calling (215)-732-6308 x 5 and following the instructions for urgent situations. In such an emergency your call will be returned as soon as possible. If you do not have time to wait for a response, do not hesitate to call 911 or go to the nearest emergency room if necessary.
We adhere to the code of ethics of the American Psychological Association and to the State of Pennsylvania statutes. Please feel free to discuss any concerns you have about your treatment with your provider.
Requests for Records or Treatment Summaries
Requests for Records or Treatment Summaries
We adhere to ethical standards as established by the Pennsylvania Psychological Association. Requests for treatment summaries and or medical records can be made by healthcare providers on behalf of clients only with a signed Release of Information form on file. We cannot release treatment records or summaries directly to clients or their representatives. If you wish to review your treatment history, you can arrange an appointment with your provider or the Clinical Director if your provider is no longer affiliated with HPA. Please be aware that requests for medical records or other documentation may necessitate a processing fee.